NHS Friends and Family Results

  • Thinking about your GP practice overall, how was your experience of our service?

    • Answer Total
      Very Good 2193
      Good 254
      Neither Good Nor Poor 74
      Poor 46
      Very Poor 49
      Don't Know 6

  • What you had to tell us

    We asked... "Can you tell us why you gave that response?"

    Comment Date
    GP assessed my condition quickly and provided information and treatment. However, on collecting the prescription on a Saturday I found the prescription dispenser person to be abrupt, in her manner to myself and several other patients commented on this. She had previously retired and I was pleased because I do not feel she enjoys her job and does not have people skills. Maybe she is efficient but if the practice manager employed her I would like them to review this person and give constructive criticism in how her manner and practice could be improved. It makes one wonder about the practice manager’s skills in allowing this person to work at the practice. Tuesday 14 July 2026
    Nurse Katie gave a full explanation of the procedure and process for me to follow She gave me full confidence. She was both kind and professional. Tuesday 14 July 2026
    Appointment happened at the allotted time. The consultation with GP was extremely thorough. Never felt I was being rushed and all of my questions were answered in terms I could understand. Monday 13 July 2026
    Routine check ups for chronic conditions dealt with by Rachel, no long wait for an appointment. As always, Rachel was the right combination of friendly, professional and knowledgeable. Sunday 12 July 2026
    Always excellent. Nurse Rachel is lovely and always genuinely cares about her patients. Helped me with my HRT and I felt like she understood my issues. Sunday 12 July 2026
    I waited till 10.15 n still not seen,so i left couldn't let reception know as they were busy on ohones Sunday 12 July 2026
    The meeting yesterday was on time, informative and very professional Saturday 11 July 2026
    Very prompt responses and subsequent action taken Saturday 11 July 2026
    Thorough and informative in discussing symptoms and possible treatment. Reassured where necessary and guided as appropriate. Dr Reynolds is very good at conveying information with a style that is direct but not abrupt and easy to understand. He covered aspects of my medical history and how they related or did not relate to my current symptoms. Saturday 11 July 2026
    Excellent as always I always feel dr Reynolds is very understanding and gives excellent care Saturday 11 July 2026